How long does it take to get a response?

We aim to respond within 24–48 hours on business days. Critical issues are prioritised.

I can't log in to my account. What should I do?

Select 'Account & Login' as the category and describe the issue. Our team will verify your identity and assist you.

My order never arrived. How do I report it?

Choose 'Delivery & Logistics' and include your booking reference number in the description for the fastest resolution.

Can I report a fraudulent listing?

Yes. Select 'Trust & Safety' and provide as much detail as possible, including screenshots if available.