This policy applies to all users of NamZoed, including individual buyers, sellers (Tshongpas), and service providers across the 20 Dzongkhags, the Gelephu Mindfulness City (GMC), and the world.

• Permissible Age: Our services are intended for users aged 18 and older. If you are under 18, you may use NamZoed only with the involvement of a parent or guardian.
• Consent: Your continued use of the platform signifies acceptance of this policy.

We collect your personal information in order to provide and continually improve our products and services.

A. Information You Give Us

• Identity & Verification (KYC): Full name, Citizenship Identity (CID) details, and business licences.
• Contact Information: Mobile numbers, email addresses, and delivery addresses.
• Content: Product reviews, photographs/videos of items for sale, and voice recordings if you use voice-search features.
• Corporate/Financial: For sellers, bank account information for identity verification and payment settlement.

B. Automatic Information

• Usage Metrics: Products viewed, search queries, and page response times.
• Device Details: IP address, device log files, and Wi-Fi credentials (if synchronised).
• Location: Real-time GPS coordinates to facilitate local trade and Safe Exchange Point logistics.

C. Information from Other Sources

We might receive updated delivery information from our carriers or verification data from authorities to ensure the authenticity of regional products.

We use your personal information to operate, provide, and improve the NamZoed experience.

• Purchase and Delivery: Handling orders, processing payments, and facilitating Safe Exchange Point drop-offs.
• Recommendations & Personalisation: Identifying your preferences to suggest local Tshongpas or services that might interest you.
• Fraud Prevention & Credit Risk: Using personal information to prevent and detect fraud to protect the security of our customers.
• Legal Compliance: Verifying seller identities to comply with Bhutanese trade and tax laws.

Information about our customers is a vital part of our business, and we are not in the business of selling your personal information to others. We share data only as follows:

• Transactions involving Third Parties: When you buy from a third-party seller or hire a service provider, we share the necessary information to complete that transaction.
• Third-Party Service Providers: We employ other companies to perform functions like package delivery and data analysis. They have access to information needed to perform their functions but may not use it for other purposes.
• Protection of NamZoed & Others: We release account information when appropriate to comply with Bhutanese law or to protect the safety of our users.

We design our systems with your security and privacy in mind.

• Transmission Security: We use encryption protocols (SSL/TLS) to protect your data during transmission.
• Payment Standards: We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling card data.
• Identity Verification: Our procedures mean we may ask to verify your identity before we disclose personal information to you.
• User Responsibility: It is important for you to protect against unauthorised access to your password. We recommend signing off when finished using a shared device.

NamZoed provides you with significant control over your data:

• Access to Data: You can access your products, services, order history, name, address, and payment options in the "My Account" section.
• Updating Information: When you update data, we usually keep a copy of the prior version for our records.
• Communication Preferences: You can choose not to receive emails or in-app notifications by adjusting your notification settings.
• Deletion: To the extent required by law, you may request the deletion of your personal information.

If you choose to use NamZoed, any dispute over privacy is subject to this Notice and our Conditions of Use. Our business changes constantly, and our Privacy Notice will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.